The offer to supply a replacement with a generous discount is still available if you would like to let us know which frame you would prefer. Comments such as "If you are not willing to refund.I will be leaving a negative review" are blackmail. Honey 13k followers hai or 13 like atay video pr Kamal easywalldecor foryoupage unfreezemyaccount jannat Easyframe Easyframe tiktokBollywood. A solution was offered by way of a 'generous discount' for an alternative frame and for the glazing which you removed from the original order in error. This means it is beyond our control for the actual product to exactly match the colours shown on every device. The images shown on your device will be controlled by your settings, such as the brightness control. We also offer a sample ordering service, offered at below cost price, so you can get a physical sample of the actual product delivered in a few days. Our website offers photos, including 360 spin photos, of the actual product so the different shading around the sides/edges can be seen. The frame moulding is manufactured from real wood and has a walnut stain applied. We simply have no use for the frame and it cannot re sold or re used. Unfortunately the frame is not eligible for a refund or exchange as it has been custom made to your specification. Many thanks for your review and I am very sorry you didn't like your walnut stain frame. The offer of a "generous discount" also only came after I said this and I was not comfortable to risk spending even more money. I asked for the issue to be escalated to a complaint and then advised I would be leaving a negative review. Please note, the section of my email said "If you are not willing to exchange the product or allow me to return the item then please escalate this to a formal complaint and I will be leaving a negative review warning people to not waste their money because you’ve now just totally wasted mine" The 2 points were separate. The emails that I received from Rob were the most unprofessional I have ever experienced and I would not purchase from this company again. and accused of altering the lighting in my pictures that I sent of the product. When I conveyed how disappointed I was I also advised that I would be leaving a negative review and was then accused of BLACKMAIL! in trying to get a refund. When I emailed customer service there was no way of me returning the frame because it was a bespoke size, and nothing offered as a solution with my dissatisfaction with the product. when it arrived, the quality felt plastic and the colour was nothing like the website - it was black with a wood coloured stripe down the middle. I ordered a bespoke sized frame in dark wood. All electric and plumbing requirements can be safely housed within the framework and remain easily accessible.Īnother great benefit of choosing this steel patio frame is that you can install your beautiful new porcelain paving slabs without any adhesives whatsoever! This revolutionary design, just like our pedestal supports, ensures a completely dry lay that eliminates any drying-out time, allowing for immediate use.įor more information about Easy-Frame and how it can be used with PrimaPorcelain paving, please contact us today.I was really disappointed with the quality of the frame I ordered and the customer service I received.Dimensional accuracy and structural stability allow you to achieve clean, contemporary styles with minimal hassle.The frame can be installed flush against your property, allowing a seamless transition between your indoor and outdoor spaces.Easy-Frame may be installed directly over existing areas without disturbing utilities and ensuring easy access to manholes and drains.Using the Easy-Frame for your patio installation provides many advantages, including:
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